Customer Service

Customer Service
Good customer service, maintenance and technical support.

Excellent assistance from day one
is the key to quality customer service,
maintenance, and technical support

ARANOW's goal is to develop and establish standards to help our customers win. To achieve this goal, we must go beyond designing safe and efficient packaging solutions, and help our customers keep their equipment in optimum conditions so they will run properly in the long term while avoiding unexpected breakdowns that could stop the production line.
To this end, our Customer Service Department has developed three maintenance contract models to cover your needs in the best way possible.

Our Customer Service represents and defends the customer's interests within the company, in order to provide solutions to meet their needs in the shortest time.
With a team of 7 technicians constantly travelling around the globe and with the possibility of connecting remotely to the client's machine, they offer an customised service within an average of 24-48h.

This department is divided into two main branches:

  • Technical support: If required, we will send out a technician to integrate and adjust the machine to your production line, as well as train operators who will work with it and will be in charge of the subsequent maintenance. Once production is up and running, our technicians are always available to help you with everything you need.
  • Replacement service: In case you ever need a spare part, our service will handle it in the most efficient way possible. Just contact us and we will send you the parts you need right away.

Contact

customerservice@aranow.cat

+34 937 154 676

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